1. Introduction
At Mahila Mediplex, we strive to provide high-quality services in medicine marketing, insurance policies, and share-and-earn programs. We are committed to ensuring your satisfaction. This Refund Policy outlines the terms under which refunds may be issued for our products and services. By engaging with our services, you agree to the terms of this policy.
2. Eligibility for Refunds
a. Medicine Marketing Services:
- Product Returns: If you are not satisfied with a pharmaceutical product purchased through Mahila Mediplex, you may be eligible for a refund or exchange, subject to the following conditions:
- The product must be returned in its original, unopened packaging.
- The return request must be made within 15 days of purchase.
- Proof of purchase (receipt or invoice) must be provided.
- Non-Returnable Items: Due to health and safety regulations, certain items such as perishable goods, opened products, and prescription medications are not eligible for returns or refunds unless they are defective or damaged upon receipt.
b. Insurance Policies:
- Policy Cancellation: If you decide to cancel an insurance policy within the cooling-off period (usually 15 days from the date of purchase), you may be eligible for a full refund of the premium paid, minus any administrative fees.
- Post-Cooling-Off Period: If you cancel your policy after the cooling-off period, a prorated refund of the premium may be issued based on the time elapsed and the terms of the policy.
- No Refunds: No refunds will be issued for claims made or services rendered during the policy period.
c. Share-and-Earn Program:
- Program Participation Fees: If you have paid a fee to participate in the share-and-earn program, refunds may be issued under the following circumstances:
- The refund request is made within 7 days of payment.
- You have not yet participated in the program or received any commissions.
- No Refunds: If you have already participated in the program and received earnings or commissions, no refund will be issued.
3. Refund Process
- Return Request: To request a refund, please contact our customer support team with your order details, reason for the return, and proof of purchase.
- Approval: Once your request is received, we will review it and notify you of the approval or rejection of your refund request.
- Refund Method: Approved refunds will be processed using the original payment method. Refunds may take up to 10 business days to appear in your account, depending on your payment provider.
4. Exceptions and Non-Refundable Items
- Final Sale Products: Certain products and services may be marked as "final sale" and are not eligible for refunds or exchanges.
- Service Fees: Administrative, processing, and other service-related fees are non-refundable.
- Digital Products: Any digital products or services purchased from Mahila Mediplex are non-refundable once they have been accessed or downloaded.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including the cost of return shipping, if applicable. The request must be made within 7 days of receiving the product.
6. Contact Information
For any questions or concerns regarding this Refund Policy or to initiate a refund request, please contact us at:
- Email: info@mahilamediplex.com
- Phone: 9470094330
- Address: Bhoja Branch Post Office, C/O- Abhinay Kumar, Shahpur, Chhorahi, Shahpur, Bhoja, Begusarai, Bihar, 848202
7. Changes to This Refund Policy
Mahila Mediplex reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy